๐ŸŒŸ Q: What are Dyno Credits?

Dyno Credits are the currency used within the Dyno Route app to measure the usage of our route optimization service. Each stop in a route corresponds to one credit.

๐Ÿ’ก Q: Why is there a minimum credit requirement of 10 credits?

We have a minimum credit requirement of 10 credits to cover the ongoing expenses associated with maintaining the history of your data. This includes storage, processing, and archiving. It helps us continue providing you with reliable services.

๐Ÿ”ข Q: How are credits calculated for different routes?

For routes with fewer than 10 stops, we still deduct a minimum of 10 credits. This ensures that our costs are covered. For routes with more than 10 stops, the number of credits deducted matches the actual number of stops.

๐Ÿ’ธ Q: Why do I need to pay for the minimum 10 credits when I have fewer stops in my route?

The minimum credit requirement allows us to maintain the history of all your routes, regardless of their size. It helps us provide you with access to your route history and analytics. Remember, Dyno Credits have an ongoing expense for us, and the minimum credit requirement helps us ensure smooth operations.

๐Ÿ’ฐ Q: Can I purchase additional credits if I run out?

Absolutely! If you need more credits to optimize additional routes, you can easily purchase them within the Dyno Route app. We offer flexible credit packages to suit your needs.

๐ŸŒ Q: How can I track my Dyno Route Credits usage and view reports?
To monitor your Dyno Route Credits usage and access detailed reports, you can navigate to the "Dyno Credit" section in the app's menu. Simply click the burger menu icon located in the top left corner of the app to open the menu, and then select the "Dyno Credit" option. Within this section, you'll find comprehensive information about your credit consumption, including usage history, remaining credits, and any applicable reports. It's a convenient way to stay informed about your credit usage and make data-driven decisions for your route optimization needs.

๐ŸŒ Q: Can I request a refund for unused Dyno Route Credits?
We understand that circumstances may change, and you may have unused Dyno Route Credits. However, please note that we do not offer refunds for unused credits. Once the credits are purchased, they are non-refundable. We encourage you to plan your credit purchases based on your anticipated usage to make the most out of your investment.

๐ŸŒ Q: Are Dyno Route Credits transferable between accounts or devices?
No, Dyno Route Credits are non-transferable. They are tied to the account with which they were purchased and cannot be transferred to other accounts or devices. We recommend using the credits within the account where they were initially allocated for optimal usage and tracking.

๐ŸŒ Q: Can I use my Dyno Route Credits on multiple devices?
Dyno Route Credits are limited to the specific device and account where they were purchased. They cannot be used across multiple devices or accounts. To ensure accurate tracking and usage, please make sure to access and utilize your credits on the device where they were initially allocated.

๐ŸŒ Q: What happens if I lose my phone or switch to a new device with Dyno Route Credits?

We understand that unforeseen circumstances may occur, such as losing your phone or switching to a new device. In such cases, please reach out to our support team via ย this Contact us form. We will do our best to assist you in recovering your Dyno Route Credits and transferring them to your new device or account. However, please note that the recovery of credits is subject to verification and our ability to validate your account ownership. We recommend contacting us as soon as possible to initiate the recovery process.

Please remember to always keep your device and account credentials secure to minimize the risk of losing your Dyno Route Credits.

๐Ÿ“ž Q: How can I contact customer support for further assistance?

If you have any other questions or need further assistance, our customer support team is here to help. You can reach us through the support page on our website.